FAQ – Agora
 
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How do I sign up as a Merchant on Agora Trade Network?

Signing up as a Merchant on the Agora Trade Network platform is very simple and everything canjust do it online.To sign up, please fill up our sign up form click this link.

What are the documents required to sign up as Merchant on Agora Trade Network?

To sign up as a new Merchant account on Agora Trade Network, you’re required to submit the following mandatory documents at the portal:

  • Copy of Business Registration Document (SSM)
  • Copy of Director Identification Card (IC)
  • Front & Back-Copy Corporate Bank Account Statement Header
  • Copy of SST Letter (if applicable)
Can I sign up for an account at the Agora Trade Network office?

Our process is fully online, so we do not encourage you to visit the office to sign up for a merchant account. Upon successfully sign up online, you will receive an email notification from us.

If the SSM has expired. Can I still submit that SSM?

No. Only updated/renewed SSM is accepted. If any expired documents is submitted, you will be required to renew and re-upload the latest copy of SSM again.

How can I contact your support?

You may send an email to [email protected] or contact our support line at 6014-958 6497.

ATN STOREFRONT

What is ATN Storefront?
ATN Storefront is an eCommerce platform that anyone can use to build their online presence. With ATN Storefront, you can create a simple and great looking website or even a fully functional eCommerce webstore that is integrated with payment solutions, social selling, custom domain, CRM tools, logistics and much more.
How do I know if ATN Storefront is meant for me?

ATN Storefront is meant for anyone wanting to sell online – from individuals with an idea to existing brick & mortar businesses to businesses with a minimal online presence.

How do I use ATN Storefront?

ATN Storefront is a cloud-based platform. This means that you don’t need to install or download anything. You will also be able to access your storefront anywhere with internet access. Simply visit our homepage at https://www.agoratrade.net/ to get started with us.

What do I need to start my online business?

All you need to start your online business with ATN Storefront is to have product pictures and a description of your product or service. To subscribe for a ATN Storefront subscription, you only need a credit card/debit card, or online banking.

Can I choose how my store will look?

Yes, you will have full control over how your store looks. ATN Storefront’s platform has flexible templates that you can easily customise to create your unique webstore.

Why does ATN Storefront talk about webstores - isn’t it just a website ?

With ATN Storefront, you can build so much more than just a website! ATN Storefront enables the entire ecosystem for your online business to be successful. This includes having a shopping cart function, accepting online payments, having integrated logistics and having the ability to manage products and orders on-the-go.

Do I need a technology background to use ATN Storefront?

No, you do not need any technology background to be able to create your webstore on ATN Storefront. ATN Storefront is built around allowing you to be your own webstore designer with the freedom to change things around as and when you see fit.

ATN PAYMENT GATEWAY

What is ATN Pay?
ATN Pay is a payment gateway service provider. It allows you to accept various of payment methods such as credit and debit cards, and FPX online banking and ewallets payment easily.
Who manages ATN Pay?

ATN Pay is managed by Strateq Systems Sdn Bhd(101164-A).

How ATN Pay works?

ATN Pay works as a middle person that will request a payment from your customer’s debit card, credit card, ewallet, or account bank provider and then credit them to your registered bank account.

Who can apply for the ATN Pay merchant?

Any legitimate business in Malaysia that needs cashless payment facility for their business. By subscribing to ATN Pay, merchants are able to accept debit, credit cards, online banking fund transfer, and electronic wallets as payment methods for their business.

What are the documents required to submit the application?

Photocopy of the following documents:

  • Any Business Registration Certificate with local council(SSM)
  • Identity Card
  • Front page of the Bank Statement
  • Site visit photos
Can I have multiple account registered under my business?

No.

I’ve been declared as bankrupt, can I still register?

No.

I would like to work/partner together with ATN Pay. Who should I contact?

Please send your inquiry to [email protected]

ATN PROCURE-TO-PAY (P2P)

Why is procurement important?
Procurement is a strategic function that is key to a business’s profitability, facilitating decisive purchasing and the efficient acquisition of goods and materials. Procurement is important because it can bring meaningful benefits to a company’s bottom line, providing transparency and efficiency which are crucial in controlling spend.
What is Procure to Pay?

Procure to Pay is also known as Purchase to Pay, it is a solution that is fully integrated in order to support the end-to-end buying processes within an organization. It facilitates the electronic raising of purchase requisitions, supporting the business workflow including delegation of authorization to spend, order placement with suppliers, delivery, acknowledging receipt of goods and services, and processing of invoices.

What is contract management?

This process involves negotiating, maintaining, and executing contracts between a company and its suppliers. Contract management presents a valuable opportunity for procurement teams to leverage spend data to negotiate the best possible pricing and terms from suppliers, as well as connect contract data to the purchasing system in order to ensure both vendor and internal compliance with current contracts.

What are role-based approvals and how does it work?

Role-based approvals are a quick way to establish an approval routing process based upon the initiating user’s role in the company. For example, you may establish an approval routing that applies to all AP clerks and a separate routing for inventory buyers.

Can I sell my products or services through your Platforms?

Yes, Procure-2-Pay on the Agora Trade Network can operate as Business to Business(B2B)Marketplaces. Depending how you want to engage with potential customers, or as a supplier to engage with potential buyers, will determine which platform to choose.

What is Maverick Spend?

Maverick Spend is spend that is associated with individuals in an organisation who bypass normal purchasing processes. Often this is because the process itself is cumbersome and the individual chooses not to use it. It may also be that the individual wants to select a specific supplier and by bypassing the process they can ensure a particular supplier receives the business.

What is the Three-Way Matching?

A Three-Way Match refers to the validation of an invoice by a buying organization before payment is made to the supplier. The procedure ensures that a valid purchase order number has been raised on the buyer’s purchasing system, a goods receipt notification (GRN) has been completed by the buyer to confirm satisfactory delivery, and a valid invoice has been received from the supplier.

ATN ACCOUNTING BY SAP BUSINESS ONE

What is SAP?
“SAP” stands for Systems, Applications, and Products in Data Processing. SAP is a world-wide market and technology leader in client and server enterprise application software, providing solutions for companies of all sizes and industry sectors.
What is SAP Business One?

SAP Business One is an Enterprise Resource Planning (ERP) solution designed for small and midsize businesses. It is a single, affordable solution for managing your entire operations. No matter which industry or level of growth your business is at, SAP Business One is able to tailor to your business’ needs and complexity. And the best part–SAP Business One grows with you.

What type of companies use SAP Business One?

SAP Business One is a solution specially designed for small and midsized businesses (SMEs), and is localised to your country-specific legal requirements. It is perfect for companies who have outgrown legacy systems or simple accounting-only software, such as Xero, MYOB or SQL Accounting. No matter which industry or level of growth your business is at, SAP Business One is able to tailor to your business’ needs and complexity. And the best part–SAP Business One grows with your business.

Is SAP Business One expensive?

SAP Business One is an affordable ERP solution designed to meet the unique business requirements of SMEs. In fact, 80% of SAP customers are SMEs, and it has over >70,000 customers worldwide. Therefore, it is a complete myth that SAP is highly expensive or only large organizations can afford it.

How does SAP Business One compare to Xero, MYOB or SQL Accounting?

Xero, MYOB or SQL Accounting are pure accounting software which are mainly focused on the small business market, while SAP Business One is an Enterprise Resource Planning (ERP) software that is able to cater to the needs of small and mid-sized businesses alike. While pure accounting software may be great for early stage and single entity businesses, many growing small businesses find that they need something more sophisticated, such as SAP Business One, to support their business and provide company-wide visibility as they grow and increase incomplexity.

Is SAP Business one easy to use?

SAP Business One is the perfect easy-to-use solution that will give you everything you need to simplify your business without spending too much time or resources on the training program.

Does SAP Business One adapt to my business' specific industry requirements?

With over 550 pre-packaged, fully integrated industry-specific solutions, SAP Business One provides your business with the tools your business needs to succeed.

How quickly can SAP Business One be up and running?

The amount of time it takes to set up your SAP Business One system depends on your industry, your company’s requirements and the complexity of your system (customisation needs, additional features and modules). To find out how long your setup might take, simply email your requirements to [email protected]

Can SAP Business One and Add-ons scale to support my business' future growth?

Yes, SAP Business One provides a scalable solution that not only meets your fundamental business management needs today, but can also be scaled to handled and increased number of transactions generated by a growing customer base.

Can I transfer my existing business data into the SAP Business One application?

Yes, data migration from your old system to SAP Business One can be imported from a text file, Excel spreadsheet or manually. There are also several add-ons that facilitate seamless data migration.

How often does SAP release new versions of SAP Business One and what is the long-term strategic vision for the solution?

SAP continues to focus on extending core functionality as the market serviced grows from SME to also include the higher end market.

ATN E-BIDDING

Can Bidding start any time?
Yes, user can configure the time of the bid event and invite their participants to the event.
Can event handle multiple items?

Yes, it could be single item per event or multiple items within an event. User can set to have items to be bid sequential (one after another) or concurrently (all together).

Can an organisation runs more than one bid event on the same time slot?

Yes. Through the evolved technology of Agora Trade Network platform, it removes geographical limitation among vendors and buyers to execute multiple events to aggregate and govern demand &supply repository.

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Still need help?

We’re here to assist. Tell us your problem so we can get you the right support.
Monday–Friday: 09.00am to 5.30pm(excluding Public Holiday)
Email: [email protected]
Phone: 6014-958 6497
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